OPERATIONS MANAGER

Deadline: September 17, 2023
Expected hours: Full-time (35 hours per week)
Location: London, UK
Pay: £35,000 - £45,000
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Charity Entrepreneurship is a growing research and training program that launches multiple high-impact charities every year in a number of cause areas. We are looking for an Operations Manager to work with our Director of Operations and allow CE and our charities to continue to grow and thrive.

ABOUT THE ROLE

How this role is generating positive impact

People who work in operations have a multiplier effect, increasing the efficiency of their colleagues within the organisation by constructing processes that ensure the organization operates smoothly and at top capacity. For a great overview of Operations Management as a field, see here.

We think this role will be suitable for an early to mid-career generalist interested in making Operations Management a long-term career.

The Operations Team

Our Operation team ranges from 1.2-2.5 FTEs so every member ends up doing a wide diversity of tasks and is expected to be able to perform well across a range of responsibilities. You will be working directly with our Director of Operations and this will allow opportunities for training in a wide range of skills (our Director comes from a legal and NGO operations background).

Key responsibilities:

Among a variety of ad hoc tasks and projects, you can expect to regularly work on the following:
HR support: Supporting the development and implementation of HR initiatives and systems, providing advice on policies and procedures, assisting in performance management processes, supporting the management of disciplinary and grievance issues, maintaining employee records according to policy and legal requirements, reviewing employment and working conditions to ensure legal compliance.
Facilities management: For our Queen’s Park office space: maintaining the productivity of our office space by restocking supplies, arranging repairs, and assisting with establishing co-working protocols (e.g. room bookings, etc). For our residential accommodation: managing bookings and addressing last-minute rearrangements, taking meter readings, organising cleaning and repairs as needed, liaising with the landlord, and achieving quick wins for the residential experience while upholding our frugal spirit.
Event logistics: Organising internal and external events (~15-50 people), contingency planning, determining objectives and conducting post-mortems, assisting Recruitment and Outreach team with logistics needs (e.g., booking travel and accommodation, getting materials to venues).
Automating workflows and building internal tools: Identifying opportunities to systematise or automate processes with a view to increasing efficiency; responding to internal calls for greater systematisation (e.g. “we need a CRM”), mapping out costs and benefits; leveraging spreadsheets, Zapier, no-code and low-code tools to build internal systems; maintaining internal systems and refining based on quick feedback loops and user feedback.

About this role

Responsibilities

ABOUT YOU

We expect excellent candidates will meet many (but not all) of the criteria below. We encourage you to apply even if you do not meet all of the listed characteristics. In the past, we have offered positions to applicants who had strong overall potential and trained them up in the needed skills. We are looking for high general ability and a value/methods-aligned mindset more than significant prior work experience or specific backgrounds.

What we need:

We’re looking for an organized, conscientious, reliable generalist who is:

Quick at learning new abilities and processes
Is organised and structured in the way they think
Has an interest in a long-term career in operations
A keen eye for prioritization, time-boxing, moving fast, and adjusting on the base of feedback loops
Highly impact-driven and results-oriented with a strong work ethic
Is generally tech-savvy
Has a strong sense they would be a fit for this role (ideally by testing it out with some prior experience)
Has solid interpersonal skills and can communicate delicate HR issues well

Comfortability with taking initiative (e.g., seeing a problem in the office and just fixing it).

Experience or interest in founding nonprofits or for-profits

About you

What we are looking for

What we offer

WHAT WE OFFER

Most of all: A job that has a huge, tangible impact on the world - CE and the charities we support make a huge difference in the world
High levels of intellectual challenges and learning on the job in a widely useful set of skills, including legal, finance, and HR skills
True start-up culture, including flat hierarchies and low bureaucracy
Work in our CE office in London, a hub of nonprofit entrepreneurs and staff. Build your network in the EA community and among CE’s vibrant community of highly talented and singularly dedicated nonprofit entrepreneurs, including the 27 charities we have launched so far
An informal, fun, and supportive work environment

Become a part of an international, diverse, dedicated, close-knit team of 18 impact-focused charity workers

Plenty of opportunities for learning, growth, and connection across departments and communities - our lunch breaks and weekly dinners are some of the best learning opportunities we know of!

Perks and benefits

35-hour work week, flexible working schedule, time off in lieu and 30 paid days off per year
3% employer contribution to your pension.
5-10% of work time and dedicated budget of £500 for personal development and learning (plus lots of learning on the job)
50% reimbursement of IT and costs of strategies you find useful for increasing your productivity up to £550 a year
Employee long-service donation scheme (for every year worked, CE will donate £800 to a charity of your choice)
A yearly costs covered retreat to bring our whole team together
Salary and moving costs are flexible depending on employee needs and fall between £35k-£45k
For an outstanding candidate, more perks and benefits could be included

ABOUT CHARITY ENTREPRENEURSHIP

Our track record

Charity Entrepreneurship is on a mission to cause more effective charities to exist in the world.

Since our first research cycle and incubation program in 2019, we have:

Launched 27 new charities across six cause areas
Published 30+ research reports
Grown to a close-knit team of 18
Released two public Handbooks on How to Launch a High-Impact Nonprofit and How to Launch a High-Impact Foundation (will be publicly available in late 2023).

To date, our launched charities have:

Fundraised over $10M USD, including from Mulago, GiveWell, Open Philanthropy, EA Funds, Founders Pledge, Animal Charity Evaluators, Schmidt Futures, and D-Prize
Effected policy changes that may decrease lead poisoning in ~322,000 children in Malawi (averting 87,000 DALY-equivalents, or saving 2,900 lives)
Changed farm conditions for ~420,000 farmed fish and ~1,200,000,000 shrimp,
Reached 5,000,000 listeners with family planning content in Nigeria, on track to potentially averting ~600 maternal deaths by 2025
Launched a digital program to prevent postnatal depression in the U.S. that has proven to decrease depressive symptoms in 62% of participants
Sent SMS reminders about vaccinations to 350,000 caregivers in India
… and so much more. Read more about our charities here.

Our plans

We have big, ambitious plans. After our successful first three years, we are now scaling up across all departments with the ultimate goals of:

Launching 10+ new charities per year
Running two CE incubation programs, two grantmaking programs and two other programs per year by the end of 2024
Investigating and launching charity ideas from four cause areas per yea
Increasing our team to 20 by the end of 2024

… all coming together to achieve 8x the impact of our previous years at less than 2x the team size.

Will you join us?

Our culture

CE is an intense, informal, and flexible working environment. We believe that friendliness and teamwork, a focus on impact and evidence, critical thinking, and warm connections are key workplace values. The 18 of us stay in touch through weekly all-hands team meetings and socials as well as 1:1s during work hours, and have built an active and connected community of charity entrepreneurs and impact focused indidauls. Our office in London is a lively and vibrant hub where recent developments in EA and updates from our charities are as likely to be discussed over lunch as what the 80/20 of dental hygiene looks like, or what the effects of different sleep habits on productivity are. We are united by our relentless pursuit of counterfactual impact and a perhaps slightly excessive love of spreadsheets.

APPLY NOW

Our goal is to make our application process both time-effective and interesting for you. The application process involves four stages:

submitting our general application form (30 minutes),
a test task simulating the work you would do in your role (2-3 hours),
an initial recorded interview (15 minutes),
a more in-depth test task in other areas of this role (2-3 hours),
a final, more in-depth interview (1 hour), and
a reference check.

Each stage typically takes about ~1 week starting from the end of the application deadline, and we hope to make an offer within ~6 weeks of the application deadline. Ideally, the candidate will begin onboarding as soon afterwards as possible. On request, we offer feedback to candidates who make it far into our process.

Commitment to diversity and equal employment opportunities

We are committed to fostering a culture of inclusion and encourage individuals with diverse backgrounds and experiences to apply. We especially encourage applications from women and people of color who are excited about contributing to our mission. Charity Entrepreneurship is an equal opportunity employer. If you need assistance or an accommodation due to a disability, or have any other related questions about applying, please contact joey@charityentrepreneurship.com

If you are excited about working with Charity Entrepreneurship but are uncertain whether you are qualified enough for this role, please do apply nonetheless. We care deeply about mindset and value-alignment with our approach and are skilled at finding people with high potential whose growth we are happy to facilitate. Don’t hesitate to make the content of your CV for CE a little unconventional (e.g. mention personal projects, courses, experiences that are not strictly professional) if that better demonstrates that you can do what we need and are aligned with our values and approach.

Apply now